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关注员工快乐的附加价值
By Rick Boxx
最近一篇在华尔街日报上的文章，引用了由“释放工作中的快乐”这个组织所撰写的对“快乐的的员工”描述。研究显示，快乐的员工有高于一般员工31％的产能，高于一般员工37％的销售业绩和高于一般员工三倍的创意。
虽然研究结论并没有下这样的结论，但是快乐员工的出席率比较高、缺席率也低。
这份调查指出三项造就快乐员工的主要的原因：
第一、 他们享受在被委任的工作中。
第二、他们能专注在他们做得最好的事上。
第三、他们为他们的老板感到骄傲。
根据这项研究，如果想要有更高的生产力，他们会建议雇主去关心员工的能力和热情。这跟一段圣经经文不谋而合：“你要详细知道你羊群的景况，留心料理你的牛群”(箴言27:23)。
雇主试着去落实上面三个造就快乐员工的因素是第一步。下一步可以特别征求员工的意见，看看如何满足他们的需要。或是办一个小聚会，在那里他们可以表达自己的想法，他们的想法也会被认真地看待。
员工的快乐和福祉不应只达到最低的要求而已。积极地建立产生快乐员工的环境，是一件正确而且应该做的事。
如果今天角色互换，雇主变成员工，员工变成雇主，你希望怎么被对待呢？你希望自己的工作环境如何呢?如同登山宝训所说的：“所以，无论何事，你们愿意人怎样待你们，你们也要怎样待人，因为这就是律法和先知的道理。”(马太福音7:12)
我们通常假设驱策员工的动机主要是经济上的报酬或其他有形的利益。但是最有价值和贡献最多的员工，通常是那些快乐、享受工作和被感谢的员工。
数千年前，所罗门王在传道书写到：“神赐人资财丰富，使他能以吃用，能取自己的分，在他劳碌中喜乐，这乃是 神的恩赐。”
本 文版权为正直资源中心（Integrity Resource Center, Inc.）所有。本文获得授权改编自“瑞克．博克思的正直时刻Integrity Moments with Rich Boxx”。这系列的文章是以一个基督徒的观点评论职场的正直议题。想要更多了解正直资源中心或想要收到电子文件的“瑞克每天的正直时刻Rick’s daily Integrity Moments”系列文章，请上网www.integrityresource.org。他的书“如何生意兴隆而不牺牲正直”提供人们正直地作生意的方 法。
省思/讨论题目
- 你如何定义“快乐的员工”？
- 工作的场合里，什么是决定你有多快乐的因素？你喜欢自己的工作吗?你觉得自己在做最拿手的事吗？
- 得你的公司或是组织是否关心员工的快乐和情绪的健全呢？你觉得最基本应该要做到什么程度呢？
- 否同意所罗门王所说：“能接受自己的命运和享受工作的人是神所赐的福”？理由是什么？
备注：若你有圣经且想要看有关此主题的其他经文，请看：箴言21:5；22:29；27:18；28:19／以弗所书6:5-9／歌罗西书3:17,23
DIVIDENDS OF EMPLOYEE HAPPINESS
By Rick Boxx
An organization called “Delivering Happiness at Work” had some great insights that were outlined in a Wall Street Journal article about happy employees. A study it conducted has discovered happy, content employees have 31% higher productivity, 37% higher sales, and are three times more creative.
Although the research did not make this conclusion, employee attendance levels likely would also be higher and absentee levels lower when they feel happy and fulfilled in the work they perform.
This survey identified three major factors involved in having happy employees within an organization:
- People need to enjoy the tasks required of them.
- They need to be able to focus on the things they do best.
- They need to be proud of their employer.
Based on this research, it would seem that if you want to foster higher productivity, it would be advisable to know and care about your employee's strengths and passions. A passage from the Bible, although it seems directed to an agrarian context, applies well in this regard: “Be sure you know the condition of your flocks, give careful attention to your herds” (Proverbs 27:23).
Trying to implement the three factors cited above would be a good first step. We could learn more specifically how to fulfill these needs by soliciting suggestions from them, or conducting small group meetings where their ideas are welcomed and thoughtfully considered.
But employee happiness and contentment should involve more than a desire to improve the company’s bottom line. Striving to establish a work environment that is conducive to happy workers is also the right thing to do.
Consider if roles were reversed – that your employees, or the people who report to you, were instead the employer and you were reporting to them. How would you want to be treated? What kind of working environment would you desire to have provided for you? In what is often referred to as his “Sermon on the Mount,” Jesus told his followers, “So in everything, do to others what you would have them do to you” (Matthew 7:12).
Often we presume workers are motivated primarily by financial compensation and other tangible benefits. However, employees that prove to be the most valuable, the ones most likely to remain high contributors to the company, are those that also derive intangible benefits such as feeling happy, fulfilled and appreciated for the work they do.
Thousands of years ago, King Solomon of Israel made this observation in Ecclesiastes 5:19 – “When God gives any man wealth and possessions, and enables him to enjoy them, to accept his lot and be happy in his work – this is a gift of God."
Copyright 2013, Integrity Resource Center, Inc. Adapted with permission from "Integrity Moments with Rick Boxx," a commentary on issues of integrity in the workplace from a Christian perspective. To learn more about Integrity Resource Center or to sign up for Rick’s daily Integrity Moments, visit www.integrityresource.org. His book, How to Prosper in Business Without Sacrificing Integrity, gives a biblical approach for doing business with integrity.
Reflection/Discussion Questions
- How would be your definition of a “happy employee”?
- What are specific factors that determine or affect your own level of happiness where you work? Do you feel you enjoy most of the tasks you are asked to do, and are empowered to focus on the things you do best? Explain your answer.
- Do you believe your company or organization is intentionally concerned about the happiness and emotional well-being of its employees? What is the basis for your response?
- Do you agree with the quotation from King Solomon, that for someone being able to accept their lot in life and enjoy their work is a gift from God? Why or why not?
NOTE: If you have a Bible and would like to read more about this subject, consider the following passages: Proverbs 21:5, 22:29, 27:18, 28:19; Ephesians 6:5-9; Colossians 3:17,23
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